IT Services Management is the functions which are performed by a company to design, establish, deliver, manage and operate information technologies provided to clients. IT Services Management is divided into two branches: Management and Business Processes. The Management has the responsibility of strategic planning, management and execution of a company's IT services. The Business Processes on the other hand is responsible for the delivery of IT services to clients. These two divisions of IT Services Management deal with completely different sets of people and their skills.
IT service management offered by the Bits Technology Group helps to make information technology solutions work for a business by creating a framework which guides the IT service provider to work within the framework. Most IT service management frameworks are designed based on information technology need of a client and a service provider's capability. For example e-commerce web sites need a different set of application programming interfaces than a non-e-commerce site. IT service management frameworks also help IT Service providers develop and maintain IT systems, which can include database, web server, desktop infrastructure, memory, operating system and networking. These frameworks also help IT service management professionals define the requirements of their client and provide a documented structure which IT service management professionals can implement.
ITIL is a part of the larger field of information technology governance, which includes the planning, design and deployment of information technology systems. This methodology helps to create standards of best practice for the information technology industry. In addition ITIL is also involved in the creation of frameworks and reference implementations necessary for implementing software development and designing processes in businesses. The frameworks and reference implementations help to determine what specifications a business needs in order to build its own IT system. They also determine the technical and functional requirements of an end user, which are used to determine the technical solution of the architecture. Learn more about this comapny here: bitsgroup.com.au.
In the context of the above definition ITIL can be defined as "a body of knowledge, developed over the last thirty years to improve the quality of IT service delivery". There have been many developments within ITIL since its conception and there have been marked improvements in the productivity of IT service management professionals. However, there is room for improvement. The ITIL Certification Board has put a lot of emphasis on communication and supervision of ITIL practitioners. The most important aspect of this role is supervision by a senior official who reports directly to the Board's Scientific and Engineering Group.
The objective of an ITIL practitioner is to assist the Board and its members to achieve their desired outcomes, which in turn improves the quality of IT service delivery. The objectives of ITIL are fairly simple, yet the process of achieving them can be quite complicated. For instance, there are some objectives, which can only be achieved if the processes within the organization change. Therefore an ITIL practitioner will need to consult with his/her manager on the strategies that the organization wishes to implement, taking into account any customer needs and desires. It is common for the ITIL practitioners to advise the IT department on how to move forward with ITIL implementation.
Within this article we have established that the objectives of ITIL can only be achieved if the processes within the organization change. To illustrate, it is not enough to have better training if the employees do not know what these new policies or procedures mean. Without the change, the objectives of ITIL will not be met. It is the role of the ITIL practitioner to provide a better understanding to IT department managers, in addition to providing the staff with a clearer understanding of ITIL and the benefits of implementing its principles. It is hoped that this introduction to ITIL will help provide the ITIL practitioner with a better understanding of its aims and objectives and aid him or her in assisting his/her client in achieving these goals. Find out ore about IT here: https://www.huffpost.com/entry/why-i-love-working-in-it_b_5883768.
